How it works
Prescription to doorstep, in three.
Already have a valid prescription? We’ll have it dispensed and delivered — so you don’t have to visit a pharmacy in person.
Send us your prescription
Have a valid prescription from your own doctor or health practitioner? Send it to us online in a couple of minutes.
A pharmacist confirms it
A pharmacist checks the prescription, then you choose what you need. We confirm stock, substitutions and your exact price before payment.
Pay, then track or collect
Pay securely after review, then follow delivery in your portal and by SMS — or wait for your pickup-ready message.
Requires a valid prescription from your own health practitioner.
See the patient experience
From your first text to tracking.
An illustrative portal demonstration using sample information. It starts after pharmacist review; send your prescription first using the “Send a script” button.
- First text: after review, an invitation explains how to access your portal.
- Request: choose from your available prescriptions on file.
- Review and pay: the pharmacy confirms stock and price before you review the total and pay securely.
- Payment confirmation: the order moves to dispensing and packing; payment is separate from dispatch.
- Dispatch: tracking becomes available after the parcel is handed to the courier.
- Tracking text: follow the courier tracking link sent by SMS. Pickup orders receive a pickup-ready message instead.
After your first order
Day two is even easier.
Your scripts, on file
Once your first order is done, your scripts and remaining repeats sit in your patient portal — log in any time with just your mobile number and a code we text you.
Reorder in a few taps
When you’re due for a repeat, reordering takes a few taps from your portal. We flag scripts on their last repeat or nearing expiry so renewals never sneak up on you.
Questions? Just text
Reply to any of our SMS updates or use the “Text us” action on this page — a real person at the pharmacy answers.
What you can count on
- Registered Australian pharmacy
- Pharmacist-checked
- Discreet tracked courier
- SMS updates